Refund & Return Policy

We want you to love your purchase from DzireJewels.com. If you're not completely satisfied, we’re here to help.

🛍️ Return Eligibility

You may request a return or exchange if:

  • The item is damaged, defective, or incorrect upon delivery.

  • The item is unworn, unused, and in its original packaging with tags.

  • You contact us within 3 days of receiving the product.

Note: Personalized or custom-made items are non-returnable unless they are damaged or defective.

🔁 Return Process

  1. Email us at support@dzirejewels.com or WhatsApp us at [Insert WhatsApp Number] within 3 days of receiving your order.

  2. Provide your order number, photos of the product, and reason for return.

  3. Once approved, we will provide you with the return shipping instructions.

  4. Items must be shipped back within 7 days of approval.

💳 Refund Process

  • Refunds are issued to your original payment method within 7–10 business days after we receive and inspect the returned item.

  • In case of Cash on Delivery (COD) orders, refunds will be processed via UPI or bank transfer.

  • Shipping charges are non-refundable, unless the item was received damaged or incorrect.

🔄 Exchange Policy

We offer exchanges for:

  • Size issues (if applicable).

  • Manufacturing defects or wrong items delivered.

To initiate an exchange, follow the same steps as the return process.

🚫 Non-Returnable Items

  • Custom or engraved jewelry

  • Items marked as Final Sale

  • Products returned without original packaging

📦 Return Shipping

  • If the return is due to our error (e.g., defective or wrong item), we will cover return shipping costs.

  • For other returns (like change of mind), shipping charges must be borne by the customer.

📩 Need Help?

For any return or refund-related concerns, reach out to us at:
📧 dzirejewels.official@gmail.com